He never once offered to replace the items and assured me that they were taking all the necessary precautions to keep the coins from damage and that it must be from the supplier. ProvidentMetals has a consumer rating of 3.23 stars from 38 reviews indicating that most customers are generally satisfied with their purchases. Well somehow upon checking my order it showed cancelled?? EDitorial Comments. Their price quote is higher than market price, and does not reflect market price reflections which they refuse to explain. Provident Metals Gold Bullion Pricing Review. My first order included copper rounds and bars and nickel rounds. F n crooks. It was awarded an A- rating by the Better Business Bureau and has been able to maintain its solid standing since then.. Write a review Write a review Reviews 3,662 Write a review. Write a review. I let Provident know when I placed my next order (so they could just ship replacements along with the order) but they refused, stating that I had to let them know within five days of receiving the first order (and likely I'd have to pay return shipping as well).I also confirmed that it is their policy to ship capsules loose in a bag, unlike every other place I've gotten capsules where they put protective paper between the pieces. Complaint Review: Provident Metals - Dallas Texas. All Provident Metals details are believed to be correct at the time of listing. Please report errors here. Not often because Provident Metals has terrible management that don't know how to keep things in stock. Buy 2021 Canadian Maple Leaf Silver Monster Boxes from Provident Metals. Provident Metals is a precious metals dealer that serves clients in both the U.S. and Canada. I ordered the 10 rounds for spot deal and they had a sale on junk silver. DO NOT USE THIS COMPANY!! It's obvious that Provident doesn't care what the conditions of the coins are when they send them out and they surely don't stand behind their products or they would have offered to replace the damaged items. Provident is quick to charge my credit card and take my money but then my order sits in "confirmed payment" for 3 day and then "processing" for another 3 days before it finally ships. Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they’d send it to their “claims department”. With your purchase of the 1 oz Gold Lunar Ox Bar at Provident Metals comes an individually-sealed protective card. My $5 Indian Head gold coin was sent in for grading and slabbing. ProvidentMetals ranks 8th among Coins sites. However, also received one 1966 canadian dime, which is NOT 90% silver. Mailed check for $13,000 two weeks ago. They went for the low hanging fruit. Prom season is here, and you deserve to look and feel amazing for your big party! Definitely worth passing on to the next generation. Stay safe with our COVID-19 guide. All content is posted anonymously by employees working at Provident Metals. The question is, do they deliver on all their promises? I have ordered several dozen times from Provident. Never had a single issue with Provident. It's always well packed. ===== What is Provident Metals about? Odd that price of gold went up after order. Customer service unhelpful, and in no rush to make things right. I would suggest you stick with somebody like APMEX that is a much better place. They claimed they didn't have in stock them they would contact you when available. So we contacted Provident and was told sense it was signed for the insurance would not cover. After 5 days I emailed customer service but did not receive a reply. They have the lowest prices in the industry and they have Free Shipping which is a big deal to me. I have placed 23 orders with Provident, while my second most favorite dealer only got my business 9 times.. and for good reason. Coronavirus Covid-19 order masks now?? Not only do they sell bullion, they also sell Bullion jewelry. Provident Metals was founded in 2008 with it's main offices located in Dallas, TX. My brother works for them and he said they are getting ready to file for bankruptcy like so many precious metals companies have done. This order took place in last three weeks. Upon further digging I see this happens to more people than just me. The company has received some complaints, but according to the BBB, Provident Metals are capable of dealing with these issues in a timely and fair manner. They are also open 24 hours a day and 7 days a week so this is certainly a good sign where service is concerned. I will be filing reports with BBB, Dallas Police Department and the Federal Trade Commission if I don't have my refund by April 19, 2019. I put my comments on one of the items and immediately got a call from Robert. providentmetals.com. Love the selections. As if they weren't already making enough. This is a company that says that they really want to make the customer happy. At best they now have a massive quality control failure, at worst they have become a fraud. I sent an email to them letting them know that I had free shipping. Political Signs Must Go! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, As to the waiting time, if you want it sooner pay by, After placing several thousand dollars in orders with them, I had assumed I would be treated with fair. Which means I probably won't get it in time for the Christmas gifts it was intended to be. I highly recommend Provident Metals. 6 different silver rounds are available from Provident Metals. I would recommend Provident Metals and am very pleased with their service, fast delivery of items and emails concerning the status of your order. Call us at 800-313-3315. Will be looking into when the laundry comes in and stuff cools off. So true. Do they cherry pick? Previous comments, read more here. Also by posting the up to date spot market price and continually changing their price to reflect the spot market in real time, you are certain as to how much over spot you will be paying at that time. Provident Metals seems to only cares about what goes in their pockets. I've also called with questions about policies, etc. Though they were an upright company. Looking at other shops, Provident has excellent prices compared to many others I looked at. The shipping label was created and the order never went any further. When I called they treated me poorly, and refused to give me a refund, or even an exchange. There were even X marks scratched all over the packaging which is usually indicative of a reject product. The company entered a contract with Dillon Gage Metals, a precious metal wholesale firm, to oversee management until 2022. Owned by Mormons hence the name Privident. Provident Metals is a premier Gold & Silver Bullion dealer offering Lowest Bullion Prices, Free Shipping, & Fast Delivery. When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. Other metals providers have billed and shipped within two days, not two weeks. Do you agree with Provident Metals's TrustScore? 2 reviews for Provident Metals. 00 dollars of metals from them, we track the order and it states it has been delivered but we do not know were. Voice your opinion today and hear what 3668 customers have already said. providentmetals.com Visit this website providentmetals.com. I left a review with these facts but they never posted to the site, and were just deleted. providentmetals.com Visit this website providentmetals.com. Reviewed by Daniel Bachner | June 20, 2016. Mix of mercury and roosevelt dimes, which was also good. Provident sells what they don't have in stock so be prepared to wait. 2 Provident Metals reviews. I purchased two silver 45ACP bullets recently. Then they said that If I sent the bullets back they would issue me a credit. The management at Provident Metals seem to only care about themselves. It's either incompetence, lack of integrity, or both. I never receive a follow up, I have not been offered a replacement of my order, not a refund... despite the fact I have requested numerous times. One of Austria Philharmonic has burnt mark on the edge. They claim they have not received payment. I will continue to trust their service and reliability. Do not buy masks from unknown unreliable websites! But they messed up two orders in a row. Gain trust and grow your business with customer reviews. Ive heard this from so many people at coin shows. They certainly expect promptness from their customers. I just ordered from Provident got a counterfeit coin; this year 1/15/20,1oz Britannia; confirmed acid test at local dealer revealed plating, totally fake and worthless coin. Write a review Write a review Reviews 3,662 Write a review. Once you get a confirmation number you can't cancel it, even though the payment has not been processed. Usually no problem with them. Great Prices & Customer Service, Accurate Product Description Pages.. if i spend a few thousand on silver i don, t want to get bad merchandise or wait a month when it states will be shipped in 1-5 days thanks its 5:30 a. m want to order now while silver is way down, but you don, t open till 8 a. m and it states that online purchases you are not liable for lost orders? EDitorial Comments. I highly recommend this company for their honesty and TRANSPARENCY. I sent photos in and was told there was nothing wrong with the product I received. Over a week and they still have my money and item. any comments? We use cookies for analytics, personalization, and ads. Yet in terms of gold IRA investment, there are even better companies with expertise available which are listed in our top recommended firms. Have bought thousands of dollars of silver from these people. To start off, let’s review the amount of silver rounds Provident Metals offer. This was my first time dealing with someone other than JM Bullion. This was disappointing. Beware of their shipping scams that they sent it to the wrong address, beware of their payment never received scam, beware of fraudulent coins scam., I wouldn't buy a 1 oz copper coin from them they would mess that up let alone silver, gold, Platinum, palladium. Plus, the transaction went smoothly. First they sent me copper rounds instead of silver and didn't believe me until they checked their video. Scumbags. At this point, only time will tell if Provident follows-through with their agreement to exchange the worn-out coins. Provident Metals is a leading online retailer of international and domestic bullion, currency, numismatic coins, and other investment-grade metals. Does provident have an audit report? First order since the merger. 30 year maple coin. I have since placed all my orders through Apmex and SD Bullion. If you want to gamble with your metals and your money, order from Provident Metals. Call 800-313-3315 or visit us online! After placing several thousand dollars in orders with them, I had assumed I would be treated with fair customer service. Great selection of materials! I would RUN in the opposite direction. I have too many issues and complaints on the last year to even go into a rant and rave believe me look at the other reviews on this company is a scam and fraud with no customer service care about you or your money they were bought out by JM bullion last year. When I received them they had scratches, gouges, and finger prints on them. It appears as though Provident Metals will be maintained as a separate brand from JM Bullion and continue to operate independently. They will take you for every cent they can. Reviews of Provident Metals. They definitely don't seem to understand that we can just go straight to a competitor. I will no long give them any service best of luck to everyone else. I hear provident is filing for bankruptcy protection. They have outstanding customer service, their customer service reps aren’t cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. They said it was delivered but my mail box takes a key they say someone stole it and it’s my problem. This place has everything! Otherwise, stick with a reputable dealer. balance sheet? I will be reporting them to the BBB, despite the upstanding reviews others may have left. While the bars I received were in Mint Plastic, the bars were somehow dinged up like crazy. Apmex and JM Bullion ship same day or next day every order I've placed. I made a small order and was provided with an estimated ship time of 1 - 3 days. A-holes. Very similar (good) experience but JM Bullion shipped faster. I paid the fee thinking I under paid my bill so as not to hold up my order. I shopped and purchased from Provident several times now. Not only do they sell bullion, they also sell Bullion jewelry. Grade less ? Complaint Review: Provident Metals - Lavon Texas. Provident has the best prices and fast shipping. If I have one day to pay, I certainly expect quicker delivery than four weeks or so. i received a roll of kookaburras and everyone has pry marks on the capsule from where it had been opened. 5 years after I purchased I called to see buy back price. No, because they have a lot to hide. About Provident Metals. Don’t waste your money with Provident or JM. providentmetals.com. RoyInNC - Provident Metals – June 2, 2020: DON'T GET CAUGHT. Read real customer ratings and reviews or write your own. ProvidentMetals has a consumer rating of 2.89 stars from 38 reviews indicating that most customers are generally dissatisfied with their purchases. They do not value their customers one bit. WARNING! Last order from Provident was very disappointed. We’re in this together! 5 out of 5. Never buy from these people. Unfortunately they are closed atm so I'm not sure what's gonna happen. Provident Metals appears to have reasonable pricing on many of their gold bars. Ordered 100 junk silver dimes. This company is despicable in the way they handle their customers. 999 purity stamped bars i ordered are turning black in my electroplating solution, indicating the presence of iron- Fe II (aq). Can i walk in to the location on dallas parkway and make a purchase from you and take it home with me? The company is a subsidiary of Provident Precious Metals, LLC. He wrote back and said that if they canceled my order I would have to pay a MARKET LOSS penalty. Excellent price point! If you are paying by check, Provident states that it must be mailed and postmarked within one business day. One had a blemish on the side and the other hadn't been polished. I went to the company and spoke to several workers who are afraid of losing their jobs, but are more afraid of Provident Metals not being honest about their financial troubles. Coins came in beautiful condition. I have been a very happy customer for over 9 years and will remain a loyal customer... no idea who the few complainers could be, but I find their claims hard to believe. So I ordered close to 20000. What do you say to the reviews that complain of damaged goods or delays in shipping? Whats the difference? Dishonest, unscrupulous practices. Do not buy masks from unknown unreliable websites! Filter by: Filter by: Kenny 1 review. I would go to APMEX or JM Bullion. The are filing for bankruptcy. When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. Provident Metals maintains an A- rating from the Better Business Bureau, and an average three out of five star user review … #1 Top Choice for Bullion, online or anywhere else! They have way too many loopholes. This is the Provident Metals company profile. I paid with PayPal. $1.50 under spot. In this day and age you need to be treating your customers like gold. This company is one of the worst I have ever dealt with. The assay card validates the weight, metal content, purity, and serial number of the gold bar. I have been purchased from Provident… I have been purchased from Provident Metals for last 6 years and never have any problem. So reviews on Provident's website are cherry-picked.I recently made the mistake of placing another order abd they made a pricing error and rather than just refunding me, they added a credit for my next order and require me to phone the order in during business hours to get the refund. With a range of products across a broad spectrum of precious metals including Gold and Silver, Provident is certainly worth considering as part of your overall investment strategy. Whether you are attending prom for the first... We’re in this together! ProvidentMetals ranks 8th among Coins sites. We support our investors' goals by providing high-quality precious metals at… Fraud/Scammers... or just incompetent. on even when trying to buy multiple kilogram bars. The CoinTalk Forum search feature is VERY easy to use, and will turn up scads of thread reviews on this merchant that go back months and years. NTR bars that were listed as "New". Looking for gold, silver or copper bullion? NEVER buy a raw coin from them. Don't know the law on their sales of US and other government issues as a priveliged reseller but I suspect may have broken some laws and/or they did some fishy stuff. Some people won't get their order after they file for bankruptcy just like when the other companies did not pay. Think may others will be as well. They claim they buy back at xx over spot. They keep all the good ones for themselves. However once they receive the check they send an email stating that it will take a week to clear and another week for the money to post to their account before they will then start packing your order, which will require 3 to 5 additional days. Consumers complaining about ProvidentMetals most frequently mention customer service and market loss problems. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They have always been fast and easy to use. She even had the nerve to offer me the Buyback price, which would have meant I would take a loss on the item. Save yourself the headache and the chance of this happening to you. Don't waste your time. Provident was affiliated with mulligan mint so not clear where their products originate from. 3,220 reviews for Provident Metals, rated 4.82 stars. PROVIDENT METALS is the second website ive used to order my silver from and seems to be the one place i can find that sells the 1oz elemetal bars i like for a great price ive alright recommended this site to new silver buyers. To find more information about reviews and trust on Sitejabber.com please visit. I heard the same thing. I promptly, before my order was processed, told him to cancel my order. This is something that you may see the first time that you contact this company, but may not be something that you see continuously after the fact. A total waste of time and money on my part. Love them. Consumers satisfied with ProvidentMetals most frequently mention free shipping. I was able to buy copper and silver from this shop and I couldn't be happier with the purchase. The next day my wife goes out to the mail box and finds the package so I guess that was a good thing come to find out the mailman signed for it and stuck it in the box almost 36 hours earlier the reason i am writing about this because this could happen to anyone. Write a review. Eric Miklas FREE Shipping on orders over $199. your a seller your not insured? PRovident contact me for reparations. Known as the People’s Bullion Dealer, Provident was founded at the request of customers looking to buy precious metals from a partner they could trust. Value 1. Took so long for them to process my order - i paid the CC fee so i could get my stuff fast - shipping is complete bunk - i want some kind of refund. +++ good assortment, good prices, good packing, no tax-- slow speed of delivery, photos sometimes not real- cleaned & photoshoped. Don’t deal with them ever. 5 STARS!!!!! If you do, you'll most likely lose money. Bottom line if someone would have taken the metals out the mailbox we would have loss the 20,000.00 we invested Be careful dealing with these people. I placed an order for two, 10 Oz. I've been with them for over 15 years with no problems. !I placed a $250 order with Provident on April 10 (nearly 2 months ago). I had issues with a delayed order. Provident metals is slow. Don’t trust themAnd when silver dropped to $13 they charged $8 over spot. Here comes Robert again. Customer service (if you need it) is fast and their pricing is great. Good company. Guess if I had not called and checked on my order it would be still sitting in your shipping dept. The woman seemed like she really didn't care, and kept confusing which product I was even referring to. great site for anyone getting into stacking. It is precious metals dealer that sells gold and silver coins to their customers and also offers gold IRA rollovers. After 5 years of my business and always delivering they refused to help me at all. With that being said, let´s continue with the review on Provident Metals! Take your business elsewhere. Instead Robert offered me free shipping on my next order and that he would put it on my account and all I had to do is let them know when I made an order. I have made several purchases with ProvidentMetals and have never had an issue. Typical for Provident Metals. Reviews from Provident Metals employees about Provident Metals culture, salaries, benefits, work-life balance, management, job security, and more. You might get a couple good orders from them, but they WILL screw you over in the long run. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I am going to get every precious metal coin I have ever bought from them tested that's how bad news this company is, don't buy from them, save yourself a headache. June 2020Ordered around 200$ of silver and it never showed up. Then a couple hours later they say in an e-mail they have them. Filter by: Filter by: Michael 2 reviews. These guys are very dishonest. Apparently Provident Metals is making a bad habit out of taking money for a material they don't have in stock without telling people it's not available. Have my money and item how to keep things in stock them would! You when available got scratched deal with, the bars were somehow dinged up like.! Possible and with the quality of items purchased junk silver scratches, gouges, and finger prints them... 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