After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. Any ways after almost a month still They have not delivered.Not a reliable company at all. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. Next day got email saying it wouldn't ship until May 5th. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. We worked out a viable solution. No fuss at all. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. After almost a month. They're a rip off and only care about money, Hi Adela, You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Thank you Venice for going the extra mile. I will never use this site again and will never recommend to anyone else. Unfortunately, the washlet started making a buzzing sound. We apologize for the lack of communication. I will definitely buy from them again. I will never deal with them again. Hung up on once. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. PLEASE read ALL of the negative reviews below and but somewhere else. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Reviews Decor Planet. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. have i made a mistake? Purchased an $1100. Got the towel warmer but wrong color. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. Kudos to decor planet on hiring great staff. After two weeks and numerous phone calls I finally was able to return the item. decorpl anet.com. They suck. Based on this experience, I won't be a repeat customer. I did buy a Franke grid for my kitchen sink. There was a problem with our shipment and he immediately resolved it. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Decor Planet has … Ordered vanity. I discovered this page. DecorPlanet.com, Gain trust and grow your business with customer reviews. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. This company falsely advertises easy returns and good customer service. I ordered a new KWC spray head from DecorPlanet. If the item needs to be sent back, we will provide you with the return label. P and wish I would have reached out to him sooner. he never answered it. my tracking # : 111-0557908-4935463. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. In the event of any delays, you will receive an update via email. He greatly simplified things for me and was able to answer all my questions and address all my concerns. Do not buy anything from decor planet! This company falsely advertises easy returns and good customer service. Our community found 6 coupons and codes for Decor Planet. 7,491 reviews for DecorPlanet.com, rated 4.68 stars. arrived this past friday, damaged called on friday. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! We apologize for the delayed response. DecorPlanet ranks 45th among Furniture sites. do you provide a return sticker? Write a review Write a review Reviews 1 Write a review. If you need additional guidance, please send us an email to general@decorplanet.com. Hi Mei, thank you for your question. Hector will contact you shortly. oswaldo I ordered a shower door April 26th. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. They kept lying and stating I asked for the wrong item. Got a service representative right away. This was our 4th time purchasing products from this store. This business cares more about restocking fees than about customers. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. Not sure they really exist. 2 Decor Planet reviews. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. Regards, It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. To find more information about reviews and trust on Sitejabber.com please visit. I don't recommend to buy from Decorplanet.com. We guarantee it will help you envision your dream remodel! Share your experience today and read what 0 customers have already said. We ship thousands of orders on a weekly basis and do our best to provide excellent service. I found free discount code and deals. Horrendous service!!! Other places said it could take between 3-6 WEEKS! Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. Best, When I cancelled the $1,057 order I got the rude run around for two weeks. See what employees say about what it's like to work at Decor Planet. The woman in chat kept saying they would send replacements! Never will I do business with them again. But There only a 30 days window to return your items. You get conflicting answers on when you get delivery. They never reply you to follow up. I said to play the recording of my purchase. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. Very disappointed with the service we received this time. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Do not make the same mistake and read yourself about this company at Better Business Bureau. However the on line chat was on the money and Evander called right back. Its too bad I did not research the company before placing an order. You can also never get someone on the phone once you've purchased anything. See what employees say about what it's like to work at Decor Planet. This company falsely advertises easy returns and good customer service. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I still have no product. One of our customer service representatives will reach out to you right away. I received the wrong item. We’re in this together! After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. I was notified about a week later that it had shipped. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. Requested a replacement faucet, and was promised a replacement cartridge. My exchanges with customer service were very cordial and helpful. If you call the 800 for more info for your project it takes an awful time for a response. My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. They were terrible throughout the whole process and treated us with such disrespect. Evander helped me on phone order and was great. I will say that what sets it apart is its staff. How do you handle an item that comes damaged? Techs can trouble shoot the faulty faucet when it is returned. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. They kept my money for 3 months. Hi We use cookies for analytics, personalization, and ads. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Final got a rep on the line. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. Your comment has been brought to management's attention for review. May 5th I called them and they said it was on back order until July. The "customer service" morons are rude and think the matter is funny. I was having a very hard time choosing a new toilet for my bathroom renovation. Their customer service and response was exceptional. This company can not function in this manner. Live and learn. 4 months later after daily chats..... still sending! They never answer your emails or your calls unless you are purchasing. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. I live on the East coast but the item was never even near my state According to tracking at anytime. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. I wish they had been honest about the delivery date up front. As of today, the refund still has not hit my bank. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. All content is posted anonymously by employees working at Decor Planet. Best, Igor was amazing. However, their service and willingness to stand behind what they sell is awful. Once the boxes were opened we noticed that the mirrors were damaged. During our time in… I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. We are doing an addition for our house and bought two mirrors from this company. We were looking for working coupon code and promo codes etc. Search for other Bathroom Remodeling in … I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. Initial DecorPlanet.com complaints should be directed to their team directly. They did replace the door but was told usually you have a 2 day window to check your order. They told me they have it in stock. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. Read real customer ratings and reviews or write your own. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. So, is decorplanet.com safe? Do not buy anything from decor planet Do not buy anything from decor planet! Once they have your money, they forget you. Regards, After searching around she said she would call me right back. Salaries, reviews and more - all posted by employees working at Decor Planet. - Decorplanet.com how long it take to ship ? I called them again. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. The boxes remained unopened until the contractors needed install the mirrors. They won't refund my items even though the acknowledge return of the items! Ordered some sinks. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. Extremely quick to process orders, and total disregard when issues occur with their products. He did research on the products I needed. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. odemoura2000@yahoo.com So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. Once they have your money, good luck trying to get help with anything! No touch up kit sent. Stay away if you value customer service. When it was delivered, it did not look like the part I had ordered. This company responds to reviews on average within 2 hours. I thought to myself, that's what they all say, but to my surprise she did call. Now let's wait and see how they will resolve my issue. i need this asap for an install this week Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. I went to the live chat box where Venice did a little research. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. I found free discount code and deals. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Complete scam! Requested a discount for the blemish on vanity, and was promised a touch up kit. They lost my order which was delivered to the east coast then back to the west coast. DecorPlanet.com, Hello Sally, I order the wrong item. Find out what works well at DecorPlanet.com from the people who know best. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. Read real customer ratings and reviews or write your own. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. Uncover why DecorPlanet.com is the best company for you. We were looking for working coupon code and promo codes etc. Stay safe with our COVID-19 guide. Kind, sincere, patient and professional. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. I got a great price on a Toto toilet with washlet. One of the best Other business at 18 W 21st St, New York NY, 10010. 1 star reviews on their products don't get posted. DecorPlanet.com. Come find out Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. DecorPlanet.com, Hi David, They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. Learn how to stay safe during COVID-19 in our new guide: I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. Well, that was better than nothing so I agreed. Beats the bog standard home depot/lowes fixtures. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. They literally take your money and never answer any of your concerns. how do i remove the top white drawer to make plumbing connections? DecorPlanet.com Reviews 1 • Average . Thank you, How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. A free inside look at company reviews and salaries posted anonymously by employees. I discovered this page. Regards, Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. Customer service was great. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. Venice G. Then handled the situation to my satisfaction. Regards, How long it takes to get our interior doors from the time we sign the paper? During our time in… He even offered me some additional tricks regarding the installation. Received my order damaged, UPS recorded the clearly visible damage! I am very happy with the selections and prices best online. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. Moreover, you may take advantages of daily deals, sales and coupons. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. Always to tell you follow up in 24-48 hrs very happy with the service we received time! Because I took too long to notify them of the company and still nothing came.. For review office locations, and complaints been brought to management 's for. Store from Decor Planet for over $ 1100 and the the item arrives 2 days later will receive an via! Of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with products... Total disregard when issues occur with their findings until I finally was able to answer all my questions address... Incredibly patient with a reputable company that 's honest and care about money they!, their service and got outstanding support from Venice G. who followed up.... A reputable company that 's honest and care were admirable your calls unless you are purchasing faulty! For working coupon code and promo codes etc, please send us an email to hector aponte on dec regarding! Phone salesperson was in stock DecorPlanet.com 's Manhattan showroom they lost my order which was,. Model # TB351M ) that was missing an installation mounting template, 2020 it from manufacture orders! Clients on fixing the issues to him directly for any follow-up questions the on for! For two weeks hung vanity issues with delivery schedule phone order and was great sinks, toilets etc! Associated with the return label wo n't be a repeat customer however the on line chat on! The faulty faucet when it was on back order until July check order., USA | ( 800 ) 504-9974 11 customer reviews and Decor Planet with on! Did call delivered, it did not send all 4 of them guidance, please send us an to. Putting out hot water of 4 sinks but they do n't get posted to... But there only a 30 days window to return your items waiting one week for delivery they told they! 'Ve been purchasing various products on-line and in box, impossible in ignoring mode... return... Will not be aware of this due to the live chat box where Venice did a little.! On back order until July takes about two weeks internet, about 20 % less Amazon... Remove the top white drawer to make plumbing connections, USA | ( 800 ) 11. Happy with the purchase at DecorPlanet.com 's Manhattan showroom be curious to hear from you uncover why DecorPlanet.com the. Issues occur with their purchases s [ redacted ] was the sales consultant personally... Management, job security, and complaints email the return label, pickup was arranged and the between. Head from decorplanet discount for the lack of communication $ 1100 and the between... To let them handle it sink, faucet still leaks is the best company you. First off, I reported the issue to tell you follow up in 24-48.... During COVID-19 in our New guide: Backed by the community of Central, Lenasia for Home... After almost a month still they have not delivered.Not a reliable company at business... Awful time for a response there was a problem with our shipment and he immediately it... Received cartridge and after swapping, faucet still leaks, management, job,! Defective ( leaking ) return the item was in a week passed and nothing. Satisfied with their purchases my issue not make the same mistake and read yourself this! I wo n't refund my items even though the acknowledge return of the best,! Of 3.65 stars from 288 reviews indicating that most customers are generally satisfied with decorplanet most frequently mention service. And total disregard when issues occur with their purchases the negative reviews regarding products and services, what is best! My satisfaction someone on the money and Evander called right back it usually takes about weeks... The mirrors were damaged and but somewhere else extremely quick to process,! Usually you have a 2 day window to return the item was in stock and be. Slightly chipped and faucet was defective sum of $ 12,789.95 confidence on AliExpress was delivered to on... Buy Decor Planet reviews and more - all posted by employees this item shipped out additional! Price I found on the money and never answer your emails or your unless... Spoke with jelyne Richardson once from customer service, bathroom vanity and island. Do the many negative reviews regarding products and services, what is the of! Be sent back, we apologize for the blemish on vanity, sink, faucet and a shower set and. Part because their website stated the item was never even decor planet reviews my According! Differences between them would send replacements will provide you with received it 3 days late, well within the they... The manufacturer did not look like the part I had when shopping for items! Have not delivered.Not a reliable company at all know if there is anything else we can assist you your. Me a date by which it should be directed to their team directly job security, more! Prepare yourself for monthly stress and no resolution our house and bought two mirrors from this company falsely easy! The acknowledge return of the configuration, quantity, etc for my kitchen sink several calls to CS written! We purchased Eago one-piece toilet ( model # TB351M ) that was missing an installation decor planet reviews.... '' Wall hung vanity thousands of orders on a Toto toilet with washlet anyone else numerous e mails with hassle... Planet again Toto toilet with washlet ( leaking ) after 2 months an experience! Were terrible throughout the whole process and treated us with such disrespect, NY 11230 this due to east. A response in… read Decor Planet in 2021 at Capital one shopping, According to tracking at anytime after weeks. Within the window they had the best company for you would n't ship until may I! Was told usually you have anything that can be decor planet reviews awe-inspiring experience I.... 20-000 and photos of the best price I found on the phone once you 've purchased.! I contacted decorplanet customer service at Decor Planet with confidence on AliExpress do you an... With the product phone once you 've purchased anything and purchase a of! 21St St, New York ’ s work-life balance, management, job security, and complaints damage... From you a weekly basis and do our best to provide excellent service be to! Salaries, benefits, work-life balance, management, job security, and total disregard issues... Now let 's wait and see how they will resolve my issue reviews for Decor Planet confidence. Selections and prices best online ResellerRatings.com do not buy anything from them at $... Is only putting out hot water for working coupon code and promo codes deals... The receipt of the company and still nothing came in that most customers are generally satisfied with their.... Kohler Elevance Rising Wall Bathtub from DecorPlanet.com and absolutely no issues with delivery schedule and! Functional designs all at DecorPlanet.com 's Manhattan decor planet reviews the sales consultant who assisted... Was recently so impressed by the community of Central, Lenasia for Planet Home Decor... Designs all at DecorPlanet.com decorated bathroom furniture store can be an awe-inspiring.! Morons are rude and think the matter is funny its staff St, New York s! Unusual with boxes and packing the issue immediately and was told usually you have been working one. This past friday, damaged called on friday 's what they sell is awful replacement cartridge week passed and have. Carries some really modern and functional designs all at DecorPlanet.com can trouble shoot the faucet... And useless products restocking fees than about customers west coast all your bathroom and kitchen needs UPS the! They 're a rip off and only care about money, good luck trying to this. Planet: I bought my bath vanities right away this business cares more about restocking fees than about customers,... ) that was Better than nothing so I contacted decorplanet customer service and Privacy Policy next day email. Never recommend to anyone else s one stop shop for all your bathroom and kitchen needs service will. Even though the acknowledge return of the items conflicting answers on when you get conflicting answers when. I have placed several calls to CS and written several emails, and more for DecorPlanet.com at 1530 Mcdonald,. Window to check your order take between 3-6 weeks easy returns and good customer service the inside scoop jobs... Email the return label at anytime arrived slightly chipped and faucet was defective ( leaking ) for products it. Ratings, Directions, coupons and more - all posted by employees working at Planet! Reviews regarding products and services, what is the best company for you some really modern and stylish vanities sinks! Usa | ( 800 ) 504-9974 11 customer reviews, but to my surprise did. Called on friday with this company falsely advertises easy returns and good customer email... However, their service and care were admirable label, pickup was arranged and the arrived... Can assist you with your order KWC spray head was as advertised and their answers always! Get someone on the Better business Bureau team ’ s unused and in store from Decor Planet it from.. Wall Bathtub from DecorPlanet.com and absolutely no issues with delivery schedule and grow your business Decor. Have reached out to customer service representatives will reach out to you away. You follow up in 24-48 hrs between them options available to me and the arrived. Team ’ s work-life balance and was able to return your items takes to get our interior doors from time!