Worked for this company and had a bereavement. .wsite-product .wsite-product-price a {} STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. If there is a problem with the password chosen this should be explained. } Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. document.documentElement.initCustomerAccountsModels++ If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Staysure 7 Nov 2022 - Remote Customer Service Representative . Dear WAMM71,Thank you for your 5 star review. Theres no jargon in our rights guides. Thank you. . Thank you for choosing Staysure. function initFlyouts(){ Thank you for posting your comments. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Verification can help ensure real people write reviews about real companies. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Very friendly, knowledgeable and . After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Britannia House, Well always be on hand with guidance and support to help you get the results youre looking for. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. (But perhaps that was because I wanted to spend money!). If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. - Email address - Full name - Telephone no. .wsite-button-inner {text-transform: none !important;} function initCustomerAccountsModels() { The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. They were rude, there was no consideration, no bereavement line. .fancybox-title {} I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Will definitely be dealing with Staysure in the future for my holiday cover. Sunday: 10am 4pm, Christmas hours: Consumer guides, newsletters, surveys and more! Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. var ASSETS_BASE = '//cdn2.editmysite.com/'; The Embassy were amazing. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Weve helped millions of people find a resolution. Have a fantastic holiday. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Pros & Cons are excerpts from user reviews. Get in touch with us if youd like to make multiple changes to your policy.
This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You never know if the training team/management are telling you the truth or lying to you. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Thank you for posting your comments. Have a fantastic holiday. If you need to cancel your policy please click here. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. No administration fee is changed while making changes through My Staysure. Dear Anne Parry,Thank you for your 5 star review. All rights reserved. com_currentSite = "952359298347476581"; Thank you.
Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. We are remunerated by commission for the arrangement, service and renewal of Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. New management pushing all good long lasting staff out. Have a fantastic holiday. Do you agree with Staysure Travel Insurance's 4-star rating? If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Send your complaints and reviews - and we'll publish the best, and worst! #wsite-content h2.wsite-product-title {} Opportunity to express yourself and share thoughts and ideas.
We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. n 71 Edifcio D 2 Dt, Queluz de Baixo Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Warm regards,Ross. {"hasCustomMembership":true,"hasCustomMinicart":true} There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent In the end left the company with 66 pay in a cost of living crisis with child. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. .wsite-menu-default a {font-size:16px !important;} } We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Please check with your phone provider if you are unsure about how much a call will cost. I think it may be that I included the symbol. She had to cancel her holiday to undergo treatment and submitted a claim. Verify your email to use filters. false, achieve performance targets across their product portfolio. .mobile-nav .icon-caret svg { #wsite-content h2.wsite-product-title {} Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Was this review helpful? The HR Team.
Staysure hiring Customer Service Insurance Agent in Northampton Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Sometimes the Customers are not vey nice. .galleryCaptionInnerText {} Wednesday 28 December: 8:30am 8pm
Staysure "customer service" Reviews | Glassdoor We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business.
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We hope this will continue to inform and provide insight to our employees on the decisions we make. They are not authored by Glassdoor. Have a fantastic holiday. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. - Saturday: 9am - 5:30pm
Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. 2023 Resolver Consumer Online Limited. A free inside look at company reviews and salaries posted anonymously by employees. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. }