cart reminders from KAY at the cell number used . They are a disgusting corporation!! Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. Kay Jewelers P.O. I customized a wedding band for my fianc and it was a mess. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. How do I know I can trust these reviews about Kay Jewelers?
www.survey.kay.com Kay Jewelers Guest Satisfaction Survey } I went to pick up and the associate could not find my ring- what a mess? We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. 5 Ways To Personalize Your Anniversary Gift. From guiding you to the perfect engagement ring to handling a purchase-related question. I am set to get married in two weeks. (Cleaning and inspections are not available at kay.com.). I will continue to put this review everywhere I can! I was so excited and thankful for her great customer service. I paid approx. I would also like the diamond replaced based on the diamond guarantee that you offer. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. 10 days later I have nothing. The cost of ESP is based on the amount of your jewelry purchase. Top of the Page, What do I need to bring with me to the store to pick up my order? Be Blessed and Take my advice Please. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Second pair one earring was broken. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. They say I had 60 minutes and denied cancelation. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call.
Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Grab your savings right now. Here, KAY Jewelers is offering you $25 OFF on all their products. If you enjoyed your shopping experience here, you can take a look at their membership program. So don't forget to put the discount to use. This is the worst company to order Jewelry through. Will I have to pay shipping charges if I request in-store pick up? Thanks again Ashley! Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. The best part is that she did this on one of the busiest weekends for Kay Jewelers! It was three rings together. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century.
Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers I contacted a representative, Katley M, and stated I wanted to cancel. Initial Kay Jewelers complaints should be directed to their team directly. They are the WORST company to deal with for a refund. Do you offer any warranties on your merchandise? I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Contact us by mail or phone.
Need Assistance? Contact our Customer Care Team Today. | Kay Kay Jewelers Corporate Office USA. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. Always a pleasure to go in. Signet Jewelers Ltd. - Kay Jewelers. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I wouldnt recommend this place at all. I ordered a necklace for my aunt for Christmas. We appreciate that you've chosen Kay Jewelers. I also have a contract that states you will replace any damaged or missing diamond. Top of the Page, What is Kay Jewelers return and refund policy? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Very disappointed with kay, bought a man watch and the band was to small. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. In order to start the call, please close this box and then unblock your mic in your browser settings. I paid approx. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary .
The Untold Truth Of Kay Jewelers - TheList.com I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. a:hover { Receive a Quote. . On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches 8:30am - 10:00pm; They refuse to remove the interest. (18 weeks ago as of 10/14) She said she will call back after she calls the store. They accused me of not bringing the ring in and basically called me a liar. If youd rather exchange your purchase for something new, great! I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Have you taken the Kay Jewelers customer satisfaction survey yet? Desired outcome: Learn More. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. You will know exactly when it will be delivered. No help this company. A ring valued at $599. New setting for $500 with my stones put into it or b. Also bought Avery the bear for st Jude hospital great cause. How long will it take for my order to arrive? Top of the Page, Do all rings come in the same size or are there different sizes available? When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Even though it didn't ship yet I was told they cannot change the city state and zip code. Lease Purchase ProgramLearn MoreApply Now Exchanges can be made at any Kay Jewelers location. Have a 4k ring that was defective. Our customer service begins with the sale and never ends. That's why we offer several ways to pay. You will be required to sign for your merchandise when you arrive to pick it up. December 2021 my husband purchase 3 tennis bracelets for Christmas. I just want to trade it in for something else. From warranties to orders, Customer Support can answer all your questions. This complaint was posted by a verified customer. They told me the entire ring should be cashed out because it was unrepairable. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Top of the Page, What is a special ordered item? Don't hesitate to place an order now. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I paid to have it fixed once and waited, so i think thats fair. Customer Service Technical Support. color: #515666; Wife wore the earrings once in January. I would like to write a letter to your corporate offices. Original review: Feb. 26, 2023. @media (max-width:767px) {
Contact Us - Kay Jewelers Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Just trade it in for a upgrade. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist.
Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed Learn more Overview. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry.
Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor.
Kay Jewelers Credit Card Customer Service Number We value your privacy. I will have to take legal action to resolve my claim.
Kay Outlet | Kay Jewelers Outlet - Discount Jewelry We bought a bracelet and an Opal ring for my daughter as well. They are really refusing to give me My money back. They are professional liars for MONEY! - how come they dont call to let me know? Desired outcome: When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Contacted Kay Jewelers. The very next day its 30% off and this store will not give me the additional 5%. Top of the Page, What is your policy regarding the gold supply chain? I was they would call me by end of the day to let me know, off they did not calll. She was very nasty with me and at first refused to listen to the entire situation. This is the WORST business to deal with. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. White gold is pure gold that is mixed with alloys to give it a white We went to the Kay Jewelers located in Pentagon Mall. I am pleased with Kay Jeweler. What do I need to bring with me to the store to pick up my order? He gave me 1000% great customer service!!! Unsubscribe easily. I got an email on December 29th saying I would get my refund in 7 days. ARPhotography . You'll have great cow workers and flexible schedule Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. You all are Rock StarsSheena. Click Here to learn how to determine your ring size. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Both gifts from my husband were purchased at this store and I had the receipt. Fun delivery. Excellent Service. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Most orders will arrive within 3-5 business days. Always trust Kay Jewelers. I mostly enjoyed the shopping experience from here. Of some multiple emails still have gotten nothing back. This is where the fun begins! Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Clear Filters. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. The sale associated was so patient and polite and very helpful. Your order will be kept at the store for 30 days. Score 2.3. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Desired outcome: Its location on this page may change next time you visit. I would highly recommend kay.com for your jewelry purchase. Or you may exchange it within 90 days of purchase at any Kay Jewelers. My account is [protected] if you have any questions or need to search the account. 30 days? Top of the Page, Can I return a special ordered item? Suggest avoid at all cost. min-height: auto!important; When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. In our experience with Kay, we have had several frustrating experiences.
Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 To my surprise she worked it out so that I got a beautiful NEW RING. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I suggest you find a better place to buy your Jewelry if you want good service. } Totally understandable. I will NEVER shop at Kay again. I hardly wear the ring, and Ive spent close to 14,000$ on it. . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.