kaiser permanente text bot interview

To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Definition. ", "I have the basic procedural skills for this team position. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. I am looking forward to getting into the routine of a career again. When have you had to adapt to change in the workplace? These are exactly the steps that an interviewer would be looking for. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. These are all excellent skills to have, and you sound very talented! I can see how it would be stressful when you care for your patients' success so much! If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? "I would describe my personality as approachable, light-hearted, and positive. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. We will see how stellar my skills are after that course! ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. My approach is to be empathetic, soft-spoken, and truthful. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. What resources do you prefer to stay on top of industry trends and changes? The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Very nice answer. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Discuss the ways that you would build strong and healthy relationships if hired. "I have experience in ordering medical supplies and maintaining inventory. I document all necessary information as soon as possible so that the record is up to date and accurate. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Did you consider how leaving AMA would impact his health and well-being? ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Your problem-solving approach is fantastic! I am warm-hearted, responsive to my patients' needs, and always empathetic to others. I'm a good listener, and my coworkers and patients like that about me. It sounds as though you do everything possible to ensure your patients are set up for success. Human beings all grow up in different manners and under different philosophies. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. Discuss how you can thrive in this role, even during the most stressful times. Nice work! Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Find additional company focused interview questions by practicing from one of our industry sets. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I like to manage my time to finish my projects on time. I love working with like-minded people who set challenging goals for themselves. Your version of customer service sounds warm, welcoming, and caring. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the "Early in my career, I was working a night shift with minimal staffing on our unit. Questions and Answers about Kaiser Permanente Interviews "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. That question can start up a great conversation, and you may learn a thing or two as well. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. Kaiser has over 300,000 employees with a large diverse workforce. I also dislike when the morale of the lab is low. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. ", "I was working in a clinic where the primary population was low income. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I also check what's low and order specialty if it's a fast mover. What health systems can learn from Kaiser Permanente: An interview with "I am usually the 'ideas person' in team projects. Write a thank you note or email to all your interviewers. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I carry around a notebook and write down important facts if I think there is a chance I will forget them. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. ", "This is a great question. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. I also learn a different kind of articles and submit my test to renew my certificate. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. In addition to this podcast, I also subscribe to a couple of industry blogs. ", "I am happy to hear that Kaiser Permanente values long-term relationships. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. 3.2 (5 reviews) Term. ", "I was helping a customer once who came to pick up her injectable prescription. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I am always sure that when at home, my family gets my attention first. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. By initiating an open conversation with this person, we were able to uncover his need. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. As the manager, I knew I could not let this behavior continue. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. But her prescription was on troubleshoot, and no one order it. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. It's great that you are working on asking for help from a variety of people when needed. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. This could include increasing budgets or improving patient care. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Discuss with the interviewer what you would expect for compensation if offered this position. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. I have a kind and outgoing personality. I even talk about what they are going through. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Ben Richardson, a principal in McKinsey's London office, conducted the . As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. "I find that with the right company, it's pretty simple to balance life and work. If they want help, Ill help any way I can. Also, for every month with zero sick days, a bonus was added. What questions did they ask during your interview at Kaiser Permanente? ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. The staff wanted to start double-booking patient time slots. Great answer! I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. She's fortunate to work from home, and makes about $32/hr w/ no degree. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. I love working as part of a team and my colleagues take well to my personality. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. You can consider improving this response by explaining why. Upon first taking the call, the patient was name calling and yelling. "I believe I could improve on some technical skills including Excel and Word. One of the toughest parts of communication can be delivering bad news to people with whom you work. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. ", "Yes, I handle all of these administrative tasks in my current role. Behavioral 3. I also keep myself open to my colleagues so that they can know and understand me better as well. Some patients need a lot of attention; some want less, and some need boundaries. I take the time to listen and reflect back to ensure that I am providing the best care possible. It has kaiser questions . Text Message Reminder Program ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. It sounds like you handled this matter with utmost urgency and great customer care. The program was a success, and upper management chose to keep it implemented for another six months. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. This is a very good example of your problem resolution skills. Your response makes it clear that you volunteer in your community in various ways. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. This shows the interviewer that you've done your research and aren't answering vaguely. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Kaiser Permanente Interview Questions (2023) | Glassdoor One for the clinic, one for me, and one for the patient. "I have often been complimented on my relationship-building skills. At Kaiser Permanente, integrity is held in the highest regard. Kaiser Hiring Process: Job Application, Interviews, and Employment 1 / 41. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. This is a great response, and it shows that you truly do care about the people that you come across every day. Take a few minutes to tell the interviewer a few things about yourself. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. In the future, I will like to be a PA and help more people.". When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Dental benefits. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Last, I adapt to the individual. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. If possible, pick a weakness that is not a core skill for the position you are interviewing for. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I will receive an email with the related information any time there is a major headline about the healthcare industry. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . The patient, staying because of back surgery, was unable to hit the call button. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Learn more here. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. 3. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. I had 2 interviews with kaiser received and offer within a week. My youngest daughter is involved in volunteering. You are showing the interviewer that you are highly capable in either situation. ", "I think my weakness is that I take too much to do. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I understand and agree that Kaiser Permanente may verify any and all information that I provide. ", "Delivering bad news to a patient is very difficult. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. This question is a little tricky because it's unclear. My approach is to tune out the negativity and try to figure out why the personality is difficult. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Ultimately the patient understood and the procedure was finally completed.". In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. This approach has greatly reduced in-house issues related to communication. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. Read our Terms of Use for more information. Balancing empathy with honesty is key when communicating bad news. I like to get to know people and ask them questions about themselves. You also made sure to take action so that this did not happen again. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial.