How many stars would you give TruGym? I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! | Read 261-266 Reviews out of 266 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite!
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 We use dedicated people and clever technology to safeguard our platform. Voice your opinion today and hear what 263 customers have already said. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Join the 248 people who've already contributed. The staff and instructors are lovely and always happy to help. so you can relax after your workout. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . and when I talked to Harlands and the branch, was treated with a rude, defensive manner. trugym customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Companies can ask for reviews via automatic invitations. 14 Customer Service Resume Examples for 2023. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Date of experience: 19 February 2018 HiPlease accept our sincere apologies for the negative experience you've had with truGym. | Read 41-60 Reviews out of 241 Not sit there and eat cakes.Ridicules customer service overall. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. I use both the free weights, machines and also classes. Join the 261 people who've already contributed. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The trouble is they use crooks to process their member's payments. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. If you are looking for fluffy towels and a 5 star experience this is not your place. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. we were never told about it and there are no signs of cctv anywhere to warn us. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. The staff are always so friendly, helpful and encouraging when you need it the most.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 2023 Trustpilot A/S. | Read 241-259 Reviews out of 259. In the meantime, they have been taking money out of my account. This gym is great! Totally disgusted with the service offered with no thought or effort of building a customer relationship.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Cancelled after one year membership. The response by the manager was delayed and unprofessional. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Your experience matters. No on-duty lifeguard (is this actually legal!!!). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive requested an email back and a call and have been told a customer representative will be in touch. Here are 8 tips for writing great reviews. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. No contract options, student memberships, corporate offers, or pay for the year up front. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! All rights reserved. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Management ineffective and ambivalent. I paid for a year membership and at that point had several months left. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!).
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. It's a public swimming baths not a gym. How many stars would you give TruGym? Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Lots of equipment to use and is open to everyone. Huddersfield gym- horrible service, old gym equipment. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Anyone can write a Trustpilot review. kept it quiet from staff aswell ! The staff are friendly and the gym is very tidy. Absolutely shocking customer service. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Staff are really friendly but could be more helpful to newcomers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Verification can help ensure real people write reviews about real companies. Seems like nothing is ever cleaned. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Gym was great but suddenly closed down with little more than a note on the door. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Your cars are not safe! I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. You buy cheap equipment and take months to repair broken ones. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything.
0 star! A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Your experience matters.
11 Ways to Deliver Excellent Customer Service | Indeed.com 0 star! as a regular memeber of this gym i feel it as it is my responsibility. Your experience matters. And the price is ok.Over all not impressed with the gym at all. Awful!!! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I bought a membership 4 years ago. Pool full of screaming kids. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Your experience matters. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. From my experience and many others on the web they dont respond. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Absolutely flabbergasted of the audacity and attitude she had with me. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. All rights reserved. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Save your money, go elsewhere. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. All of the members that I have encountered at the gym were very supportive and helpful. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Join the 270 people who've already contributed. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Very clean with a good atmosphere and equiptment maintained to high levels. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Your experience matters. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . the recent cctv cameras introduction is also not only bothering me but most of us who cover. Cancelled after one year membership. I'd be in two minds about renewing my membership next year. Staff are mostly friendly and it's well worth a visit. How many stars would you give TruGym? This seems to be the case for all former members not just me.
truGym | Low-Cost Contract & Non-Contract Gym Memberships TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. But no way to resolve it. Plus side, plenty of cardio equipment. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Understandably very angry!! Companies can ask for reviews via automatic invitations. Fuming to be honest. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. The number for the centre was not being answered, neither were emails. Been coming here for many years and have always found the staff very pleasant and welcoming.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Verification can help ensure real people write reviews about real companies. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Do you agree with TruGym's TrustScore? Companies can ask for reviews via automatic invitations. Friendly environment for ladies only. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Verification can help ensure real people write reviews about real companies. This suggests to me that they know they are not up to date. Finally. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 i havent seen the gym manager, i dont know even if she exists, just heard there is one. This was a friendly gym in Boston Lincolnshire. Once my payment went through I got an email saying that they are closed. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I've always felt so welcome at TruGym and enjoy making my daily trips. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Very unprofessional! It goes against our guidelines to offer incentives for reviews. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! The floor is never cleaned properly and the water dispenser has mild on it. | Read 101-120 Reviews out of 258 We also ensure all reviews are published without moderation. I also send two emails through to them and I never even received an acknowledgement let along a response. It was a great gym to start off my journey on becoming the best version of my self. If you want a real Les Mills class, or any customer service, go to another gym!
Plus, you avoid the $5 phone payment processing fee. How many stars would you give TruGym? Stockton On Tees - AVOID!! Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. For the price per month, this is a great gym, it has everything u need and more. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. We use dedicated people and clever technology to safeguard our platform. townhomes for rent in pg county. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Required fields are marked *. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Not a problem there are always teething problems. | Read 21-40 Reviews out of 266 The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents.
Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Fantastic facilities. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. This week i have attended a tone class and a body pump, both were identicle. Companies can ask for reviews via automatic invitations. Waste of money. Bring back Les Mills Body Combat please! Anyone can write a Trustpilot review. Dreadful management of memberships Id avoid this company and invest elsewhere! TWO WEEKS go by and nothing.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. without helping me with the issue in any way at all. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Your experience matters. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Anyone can write a Trustpilot review. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. There is a sign on the door which states check opening dates on social media. ?TruGym this is unlawful and action is being taken. Join the 258 people who've already contributed. I've had an amazing time going to this gym.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Don't join this gym. Broken equipment takes a long time to be repaired. Join the 242 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. No matter how many times I try to contact them I never get a response. This hasn't happened and all attempts to contact them regarding this is being ignored. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Your experience matters. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. I DO NOT RECOMMEND. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. How many stars would you give TruGym? The day before, my payment had been taken. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. I find the booking system for classes difficult to work out which is why I havent booked any yet. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. In reality this was my experience. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Nobody will reply to emails or tweets. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. It was ideal as there is a Friday class at 5:30. I was asked if Id like to suspend or cancel my membership.
14 Customer Service Resume Examples for 2023 - beamjobs.com Ive been at this gym for nearly 2 years. Find out how we combat fake reviews. I signed up back in August, waiting absolutely ages for it to open. Moreover i received several very abusive emails from them in the days following. Good day, I have just renewed my contract after 15 months. Here are 8 tips for writing great reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Join the 266 people who've already contributed. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Anyone can write a Trustpilot review. We use an external company to collect, manage and process direct debit payments. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. It goes against our guidelines to offer incentives for reviews. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Anyone can write a Trustpilot review. Completely recommend this gym for any women that are looking for a great gym for good value for money. Staff beyond rude ! This gym is great! Anyone can write a Trustpilot review. However, you are likely to be ignored. 2023 Trustpilot, Inc. All rights reserved. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. No warning, no contact via letter or email. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym.
Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money.
Corporate Membership - truGym I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym.