vivid seats refund

We list the names, numbers, and email addresses of the Discover executives on this site. RYADD was also forced to settle with Virginia authorities over the same practices. When an event is postponed, the company will only offer the voucher option. . NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. We will not be opening our Texas theaters this weekend, they tweeted. But all was not lost, according to Vivid Seats. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. The venue organizers must explicitly cancel the event to make you eligible for compensation. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. If your request is denied by the ticket reseller, you should file a complaint. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. If your event has been postponed, tickets will be valid for the new date. Check out our directory. Event organizers apparently hoped to keep the ticket money. Our help is free. But it isnt. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Bought tickets for Agust D Suga tour off vivid seats how concerned This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. So should you buy tickets for live events through Vivid Seats? But you never know. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Accordingly, you consent to injunctive or other equitable relief for such violations. How do I get my compensation? When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. DoNotPay Can Be Your Little Swiss Army App. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Here are what the top ones have to say. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. View Privacy Policy. Help us improve this article with your feedback. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. info@TicketPurchaseSettlement.com. Event date, times, venue and subject matter (collectively Event Details) may change. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. It wasnt much of a dispute resolution. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Himbergers case is about more than a company that tries to keep your money. VividSeats weighs in on refunds, cancellations and helping musicians If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. . To stay up-to-date on the events status, monitor the venues website from time to time. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Vivid Seats respects the intellectual property of others, and we ask you to do the same. Live Nation, Vivid Seats Sued for Coronavirus Refunds For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Oh, Loosey! The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Vivid Seats $7.5 Million Covid Refund Settlement Approved The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Here are a few strategies worth remembering the next time you have a postponed event. 1-833-321-1231 . Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Delivery will occur on or before the delivery date on the listing, regardless of delivery method. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. On December 13, 2022, I received the tickets from Vivid. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. VividSeats has B rating with the BBB.org as of September 2022. Can I get a refund for this rescheduled show from Vivid Seats? 2023 Vivid Seats LLC. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. You can access DoNotPay from your web browser. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. The company reviewed his case and agreed to refund his tickets. Vrbo took my $1,270! They canceled my flight. See all 28 articles. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. We will donate 1 ticket for every ticket you originally purchased. During that investigation, we will review the proof you submit and contact the seller. This FAQ explains our general policy and approach. Photo ID or other verification may be required to accept delivery. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. The AAAs rules are available at www.adr.org. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Privacy Policy and You\'ll receive the next newsletter in your inbox. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Opting Out: You can choose to reject this agreement to arbitrate. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. Class Period: September 29, 2016 to April 1, 2021. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded.